Benchmark Survey

Contact details

If you wish to remain anonymous, please leave blank

Castle Metals UK

How did you originally hear about Castle Metals UK? (please tick all that apply)


Please indicate, with importance to you, and how Castle Metals UK rates in comparison

  Importance to customer   How do you rate our performance?
Area of performance 1 2 3 4 5   1 2 3 4 5
Range of products available  
Enquiry response time  
Quote presentation  
Pricing  
Quality of products  
On time delivery  
Packaging  
Response time to requests for help / information  
Quality of technical support  
Documentation  
1 = Very Low    2 = Low    3 = Average    4 = Good    5 = Excellent

On your most recent experience how satisfied were you with our service?

What is your primary business function? (please tick all that apply)

Your purchasing background

Which of the following metal products have you purchased in the last year? (please tick all that apply)

Which of the following metals have you purchased in the last year? (please tick all that apply)

Stainless

304L 321
316L 31254
304H    

Duplex

2304 32750
31803 32760

Nickel

400 800 / 800H
600 825
625    

How would you prefer to place orders when purchasing metal products?

Phone Email
Fax Online e-commerce site

If you were sourcing new suppliers, where would you look? (please tick all that apply)

Colleagues advice      
Advertisement If so, where?
Internet If so, where?
Company Brochure Email marketing
Tradeshow Social media (e.g. Twitter)

How likely would you be to recommend Castle Metals UK?

Are there any suppliers you would go to before Castle Metals UK? (If so, please list below)

 

After our recent re-brand to Castle Metals UK, how successful has our new brand been communicated to you?

Please make any further comments about our service